Common Computer Issues

Computer Performance

• Is your computer sluggish?
• Is your computer aging?
• Why can’t I login to my computer?
• I told it to print. Why hasn’t it printed?
• Why does my computer lock up/freeze?

Synchronization Problems

• Why is my calendar not syncing?
• The email on my computer and device are not in sync. Why not?
• Why can’t I connect?
• Why isn’t my password working?
• What do I need to do with my old device when I get a new one?

Server Questions

• Do I need a server? If so, what kind of server do I need?
• Should I put my server in “the cloud”?
• How do I backup my server?
• Why does my server keep crashing?
• Can I use my server for email storage?

Network Requirements

• What type of network do I need?
• How much internet bandwidth do I need?
• Do I need a router or a firewall?
• How do I offer wireless internet access to guests without compromising security?
• How do I find a network that is not on the list of available networks?

Phone and Communication

• What kind of phone do I need?
• How can I get my voicemail in my email?
• How can I get my fax in my email?
• What happens when our communications lines are down?
• How do we communicate during a disaster?

Connectivity Issues

• What do I need to connect my computer to an HDTV?
• Why are my presentations fuzzy or distorted?
• How do I know what video conferencing system to use?
• Why do I keep getting disconnected?
• Why can’t I hear other callers?